At OakPlay, your privacy is not a checkbox — it's a commitment. This Privacy Policy explains exactly what personal data we collect when you use the OakPlay platform, why we collect it, how we use and protect it, and what rights you have over your own information. We've written this in plain, clear English so every Filipino player can understand it without needing a law degree.
Six core promises OakPlay makes to every player about their personal data
All personal data stored on OakPlay's servers is encrypted at rest using industry-standard AES-256 encryption. All data transmitted between your device and OakPlay is protected by TLS 1.3. Your information is never stored in plain text, and access to production data is strictly limited to authorized personnel only.
OakPlay does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Full stop. Your data is used to operate the OakPlay platform and to comply with legal obligations — nothing else. We have no data broker relationships and we never will.
OakPlay players have the right to access, correct, and request deletion of their personal data at any time. You can review the information we hold about you by contacting our support team. Data deletion requests are processed within 30 days, subject to our legal retention obligations under Philippine law.
OakPlay collects only the personal data that is genuinely necessary to operate the platform, verify your identity, process your transactions, and comply with applicable regulations. We do not collect data speculatively or build profiles beyond what is required for legitimate platform operations and legal compliance.
OakPlay's data practices comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to upholding the rights of Filipino data subjects as defined under Philippine law and the National Privacy Commission's guidelines.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, OakPlay will notify affected players and the National Privacy Commission within the timeframes required by Philippine law. We maintain an incident response plan and conduct regular security audits to minimize breach risk.
This Privacy Policy ("Policy") describes how OakPlay ("OakPlay," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the OakPlay online gaming platform, available at oakplay.app and through the OakPlay mobile application (collectively, the "Platform").
OakPlay is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), as enforced by the National Privacy Commission ("NPC") of the Philippines.
By registering for an account on OakPlay, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
Plain Language Summary: This Policy tells you what information OakPlay collects about you, why we need it, who we might share it with, how long we keep it, and what you can do if you want to see, change, or delete it. We've tried to write it as clearly as possible — if anything is unclear, contact us at [email protected].
For the purposes of the Data Privacy Act of 2012 and this Policy, OakPlay is the personal information controller responsible for the personal data collected through the Platform. OakPlay determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data protection law.
OakPlay has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO directly for any privacy-related inquiries, requests, or complaints using the contact details provided in Section 14 of this Policy.
OakPlay collects personal data from you in the following categories, depending on how you interact with the Platform:
When you create an OakPlay account, we collect the information you provide during the registration process, including:
As part of our Know Your Customer ("KYC") obligations under applicable Philippine regulations, we may collect copies of:
When you make deposits or withdrawals on OakPlay, we collect transaction-related data including:
OakPlay records data about your gaming activity on the Platform, including:
When you access the Platform, our servers automatically collect certain technical information, including:
If you contact OakPlay's customer support team, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution provided. This data is used to improve our support services and to maintain a record of interactions for dispute resolution purposes.
What We Do Not Collect: OakPlay does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or detailed health data, except where strictly required by applicable law (for example, collecting information about a gambling-related health condition in the context of a responsible gaming self-exclusion request).
OakPlay uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Age and identity verification (KYC) | KYC documents, date of birth, selfie |
| Processing deposits and withdrawals | Financial and transaction data |
| Providing access to games and Platform features | Account data, gaming activity data |
| Detecting and preventing fraud and money laundering | All categories, including technical data |
| Responsible gaming monitoring and intervention | Gaming activity data, account data |
| Customer support and dispute resolution | Communications data, account data |
| Sending transactional notifications (e.g., deposit confirmations) | Contact data, transaction data |
| Sending promotional communications (with your consent) | Contact data, gaming preferences |
| Platform analytics and improvement | Technical data, gaming activity data (aggregated) |
| Compliance with legal and regulatory obligations | All categories as required by law |
OakPlay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, OakPlay relies on the following legal bases for processing your personal data:
OakPlay does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
To process your deposits and withdrawals, OakPlay shares necessary transaction data with payment service providers including GCash, PayMaya, BDO, BPI, and Metrobank. These providers process your data solely to facilitate your requested transactions and are bound by their own privacy policies and applicable Philippine financial regulations.
OakPlay may use third-party KYC and identity verification service providers to assist with the verification of documents submitted by players. These providers process your identity data solely for verification purposes and are contractually prohibited from using it for any other purpose.
OakPlay is required by law to share certain player data with regulatory authorities, including but not limited to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other relevant Philippine government agencies, where required by applicable law or a valid legal order. OakPlay will notify you of such disclosures where legally permitted to do so.
OakPlay uses third-party cloud hosting, database, and analytics service providers to operate the Platform. These providers process data on OakPlay's behalf under data processing agreements that require them to maintain appropriate security standards and to process data only in accordance with OakPlay's instructions.
The games available on OakPlay are powered by third-party game software providers. These providers may receive limited gaming activity data (such as bet amounts and game outcomes) that is necessary for the operation of their games. They do not receive your identity or financial data beyond what is strictly necessary for game operation.
No Third-Party Marketing: OakPlay does not share your personal data with third parties for their own marketing or advertising purposes. Any promotional communications you receive will come from OakPlay directly, and only if you have opted in to receive them.
OakPlay uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and collect analytics data. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the Platform. OakPlay does not use third-party advertising or retargeting cookies.
OakPlay retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes. The following general retention periods apply:
Upon expiry of the applicable retention period, OakPlay will securely delete or anonymize your personal data in accordance with our data disposal procedures.
OakPlay implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While OakPlay takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. OakPlay cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your account credentials and for notifying OakPlay immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by OakPlay:
To exercise any of the above rights, please contact OakPlay's Data Protection Officer using the contact details in Section 14. OakPlay will respond to all verified data rights requests within thirty (30) days of receipt, or within such other timeframe as required by applicable law.
How to Submit a Request: Send your data rights request to [email protected] with the subject line "Data Rights Request." Please include your full name, registered email address, and a description of your request. We may ask you to verify your identity before processing your request.
The OakPlay Platform is strictly intended for adults aged 21 years and above. OakPlay does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement of 21 years is enforced through our registration process and KYC verification procedures.
If OakPlay becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, delete the collected data, and, where applicable, report the matter to relevant authorities. If you believe that a minor has registered on OakPlay, please notify us immediately at [email protected].
OakPlay primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where OakPlay uses cloud infrastructure or service providers with data centers located abroad.
Where such cross-border transfers occur, OakPlay ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to maintain data protection standards equivalent to those required under Philippine law. OakPlay will not transfer your personal data to a country that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
OakPlay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. The date of the most recent revision is indicated at the top of this page.
Where changes to this Policy are material — meaning they significantly affect your rights or how we process your personal data — OakPlay will provide advance notice to registered players via email or a prominent notice on the Platform before the changes take effect. For minor or clarificatory changes, we may update the Policy without prior notice.
Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or OakPlay's data protection practices, please contact our Data Protection Officer:
OakPlay Data Protection Officer
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days of receipt of your request
Language: English and Filipino
If you are not satisfied with OakPlay's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For more information about your rights under the Data Privacy Act of 2012, visit the NPC's official resources.
For responsible gaming concerns, including self-exclusion requests and gaming limit adjustments, please visit our Responsible Gaming page. For the full terms governing your use of the Platform, please review our Terms & Conditions.
OakPlay is built on trust. Now that you know exactly how we protect your personal data, you can register and play with full confidence. Join thousands of Filipino players across Manila, Cebu, Davao, and beyond — and experience fair, fast, and secure online gaming. Must be 21 years or older to register.
OakPlay operates within applicable Philippine gaming and data protection regulations. 21+ only. Play responsibly.